Privacy policy

At Veralis, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in order to process your orders, improve your shopping experience, and provide customer support. The types of personal information we may collect include:

  • Contact details: your name, email address, billing and shipping address, and phone number
  • Order and payment information: payment method, transaction details, and billing data (processed securely by Shopify and its payment partners)
  • Account information: username, password, preferences, and settings (if you create an account)
  • Communications: information you share with us when you contact our support team
  • Device and usage data: IP address, browser type, time zone, and activity on our website (collected through cookies and similar technologies)

We do not collect sensitive personal data (such as race, religion, or health information).

2. How We Use Your Information

We use your personal information only for legitimate business purposes, including to:

  • Process and fulfill your orders, returns, and exchanges
  • Communicate with you about your orders or account
  • Provide customer support and respond to your inquiries
  • Improve our website and enhance your shopping experience
  • Send marketing communications (only if you opt in)
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations and applicable regulations
3. How We Share Information

We do not sell your personal data. However, we may share it in limited cases to operate our business effectively:

  • With service providers (e.g., Shopify, payment processors, shipping partners, analytics providers) who help us provide the Services
  • With business partners who assist with marketing and advertising, only in compliance with applicable privacy laws
  • When required by law, such as to comply with legal obligations or respond to lawful requests
  • In a business transfer, such as a merger, acquisition, or sale of assets, where customer data may be transferred as part of the transaction

All partners and service providers are required to protect your data and use it only for the purposes for which it was shared.

4. Shopify and Data Hosting

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services.
Shopify stores your data securely on servers in the U.S. and other regions. You can learn more about how Shopify collects and processes data in the Shopify Privacy Policy. 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, remember your preferences, and analyze site performance.
You can manage or disable cookies through your browser settings; however, certain features of the site may not function properly without them.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy - such as completing your purchases, complying with legal obligations, and resolving disputes.
When data is no longer required, we securely delete or anonymize it.

7. Security

We implement industry-standard technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you reside (including the United States, United Kingdom, and European Union), you may have certain rights regarding your personal data, such as:

  • The right to access and obtain a copy of your personal information
  • The right to request correction or deletion of your data
  • The right to restrict or object to processing in some circumstances
  • The right to data portability
  • The right to withdraw consent for marketing communications at any time

You can exercise these rights by contacting us at vcare@veralis.com.
We will respond to all legitimate requests in accordance with applicable data protection laws.

9. International Data Transfers

If you are accessing our Services from outside the country where our servers are located, please note that your information may be transferred to and processed in other jurisdictions, including the United States.
We take appropriate measures (such as Standard Contractual Clauses under GDPR) to ensure your data remains protected regardless of location.

10. Children’s Privacy

Our website and Services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.
If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
Any updates will be posted on this page with a revised “Last updated” date.

12. California Privacy Rights (CCPA)

If you are a resident of California, you may have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and other applicable laws. These include the right to:

  • Request access to the personal information we collect and use
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information (note: Veralis does not sell personal information)
  • Receive equal service and price, even if you exercise your privacy rights

To submit a request, please contact us at vcare@veralis.com with the subject line “CCPA Request.”
We will verify your identity before processing any request, as required by law.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team:

📩 Email: vcare@veralis.com
🌐 Website: www.veralis.com