Veralis pieces are crafted with a thoughtful selection of materials, including 14k solid gold, gold vermeil, sterling silver, and high-quality brass. We also design with responsibly sourced moissanite, cubic zirconia, and semi-precious gemstones to bring brilliance and variety to every collection.

At Veralis, we are mindful of the future. Wherever possible, we source responsibly, incorporating recycled metals and ethically crafted materials, without compromising on the timeless beauty of each piece.

Yes. Our designs are created to be versatile and durable - refined enough for special occasions, yet made to complement your everyday life.

All gold-plated jewelry will naturally fade with time - it’s simply part of the plating process. At Veralis, however, we use a superior plating technique with a thicker layer of 14k or 18k gold, giving our pieces longer-lasting color and shine compared to most plated jewelry. With mindful wear and proper care, your pieces can retain their beauty far longer than typical gold-plated styles.

To keep your jewelry looking its best, avoid direct contact with water, perfumes, lotions, and harsh chemicals. Store your pieces in a dry place and gently clean them with a soft polishing cloth.

At Veralis, we aim to make every step of your shopping experience effortless and reassuring, from the moment you place your order to the moment your order arrives safely at your door.

1. Order Confirmation (within minutes)

Once your order is placed, you’ll receive a confirmation email with your order details.
Please ensure your email address is correctly. If the email doesn’t appear in your inbox, kindly check your spam folder or reach out to us at @veralis.com.

2. Processing (2-3 business days)

Each order is carefully prepared with quality checks and secure packaging before shipment. Processing typically takes 2-3 business days.
For custom or made-to-order items, additional processing time may be required. If so, we’ll keep you informed every step of the way.

3. Shipping (5-12 business days)

Once dispatched, your order will begin its journey to you. Delivery typically takes 5-12 business days, depending on your location. You’ll receive a tracking email as soon as your package ships, allowing you to follow it at any time.

A Note on Timing

During peak seasons or unexpected courier delays, processing and delivery times may be slightly extended. We deeply appreciate your patience and understanding as we ensure your order arrives safely.

Enjoy free standard shipping when your order total reaches $99 or more, otherwise, shipping is $7.90

We currently offer Standard Shipping only, which is typically delivered by your local postal service.

At this time, we do not offer expedited shipping or overnight shipping options.

We understand that plans may change. If you need to update or cancel your order, kindly reach out to us before it is dispatched. Once your piece has begun its journey, we’re no longer able to make modifications.

During peak seasons or in rare unforeseen circumstances, delivery may take a little longer than expected. We truly appreciate your patience and will keep you informed every step of the way, ensuring your Veralis piece reaches you safely.

We currently accept major credit cards and PayPal. You can select the option that feels most convenient and secure for you at checkout.

Absolutely. All payments are processed through encrypted, PCI-compliant systems. Your card details are never stored on our servers.

A payment may be declined due to incorrect details, insufficient funds, or your bank’s security settings. The most common reason is that the billing address doesn’t match the one on file with your bank.

Please double-check your information. If the issue continues, feel free to contact your bank or reach out to us at @veralis.com for assistance.

Your payment is charged immediately once your order is successfully placed.

Yes. Discount codes can be applied during checkout. Please ensure the code is valid and meets all applicable conditions.

Most promotions allow only one discount code per order unless otherwise stated.

Yes, we offer gift cards, and they can be used together with eligible discount codes where applicable.

Gift card purchases are non-refundable.

If you use a gift card to place an order, any refund from that order will be issued back to the same gift card.

We hope every piece brings you joy. However, if you change your mind, we offer a 30-day return window from the date you receive your order. Returns or exchanges are accepted only for unused, undamaged items in their original packaging. For more details, please refer to our Return Policy.

If you are eligible after reviewing our return and exchange policy, please reach out to our customer care team at @veralis.com with the information below, and we will guide you through the process with ease and care.

• Order Number
• Item(s) requesting to be returned or exchanged

Return shipping is typically the responsibility of the customer, unless the item is defective or incorrect. We will provide guidance to ensure your piece is safely returned.

After your return is approved, refunds are typically issued within 5–10 business days to your original method of payment. The exact timing may vary depending on your bank or payment provider.

Please note that original shipping fees are non-refundable and will be deducted from your total refund amount.

We sincerely apologize for any inconvenience. Please contact our customer care team immediately upon receiving your order, and we will ensure that a replacement or missing item is arranged promptly, guiding you through every step with care and attention.