Our Return & Exchange Policy

At Veralis, every piece is thoughtfully crafted with care, passion, and precision - made to bring you joy from the moment it arrives. We take great pride in our craftsmanship and hope your jewelry meets your expectations in every way. 

Should you have any concerns upon receiving your order, our customer care team will be here to assist you with warmth and professionalism.

Eligibility & Exclusions

Should you wish to request a return or exchange, please reach out to us within 48 hours of receiving your order.

To remain eligible, your jewelry must be returned in its original packaging with all tags intact and without any scratches, signs of wear, or alterations. 

For hygiene reasons, earrings can only be accepted if unworn, and every returned piece is carefully inspected and professionally cleaned to the highest standard once received.

Please note that certain items cannot be returned or exchanged due to their nature, including:

      • Engraved or monogrammed products
      • Gift cards
      • Final sale items
Starting Your Return or Exchange

After reviewing our policy, please reach out to our customer care team at @veralis.com with the following details:

      • Your order number

      • Item(s) you’d like to return or exchange

Our team will guide you through the next steps with care to ensure a smooth experience.

Return Shipping

Return shipping fees are generally the responsibility of the customer, unless the item received is defective or incorrect. Our team will provide detailed guidance to help ensure your jewelry is safely returned.

Processing & Refund Timeline

Once we receive your item, please allow 7-10 business days for your return or exchange to be processed.

After your return has been approved, refunds are typically issued within 5-10 business days to your original payment method. The exact timeframe may vary depending on your bank or payment provider.

Please note that original shipping fees are non-refundable and will be deducted from the refund amount.

Damaged or Missing Items

We sincerely apologize for any inconvenience if your Veralis piece arrives damaged, incorrect, or if an item is missing.

Please contact us immediately upon receipt - we’ll make it right and ensure a prompt resolution handled with utmost care.